.jpg)
About us
Robert Hooper Photography provides photographic services throughout South East England, including wedding photography and portrait photography, commercial photographic services and photographic prints and products.
Privacy
Customer information such as address details and contact information may be collected in order to process transactions. All customer information supplied is considered private and confidential, and will not be sold to third parties. Any financial information supplied may be kept on file only for as long as is necessary to serve our customers. Financial information will not be stored any longer than is necessary to complete individual transactions.
Shipping
Goods may be either collected in person by prior arrangement, or may be shipped to customers by Royal Mail or courier service depending on individual customer requirements. All prices for postage and packing will be clearly displayed prior to point of sale. Certain items may be available for delivery by electronic transfer, on request. All items must be paid for prior to delivery.
Returns and amendments
If you need to return a damaged item, please contact us as soon as possible, giving full details of any problems.
Amendments to orders are subject to the order’s current progress when notification is recieved: if possible, we will endeavour to make alterations as requested, but if an order has already been processed this may be impossible, or may incur a further charge. Digital files: digital files cannot be returned or amended after delivery.
Cancellations and rescheduling
Cancellations or requests for re-scheduling of anything other than wedding photography must be received in writing at least 48 hours before your scheduled appointment time. If we are reasonably able to re-schedule within your requested timeframe we will try to do so but this cannot be guaranteed. Missed appointments and cancellations without 48 written hours notice will be charged at our normal hourly rate. For wedding cancellations, please refer to the terms on your wedding booking form.
Customer Service Correspondence
If you send us correspondence, including emails and faxes, we may retain such information in the records of your account. We will also retain customer service correspondence and other correspondence to you in order to keep records of our relationship, and to measure and improve our customer service. We may, over time, delete these records if permitted by law.
Customer satisfaction
We aim to provide a high quality service, with customer satisfaction being a top priority. If for any reason you are not satisfied with our services, please contact us directly.
